Frequently Asked Questions
Why do you do laundry on kg basis?
Answer: We believe in keeping things simple, our machines are calibrated on Kg basis and we derive our costing on Kg. basis, therefore to keep complex equations out of the way we charge for our services on Kg. basis. We also know that charging piece-wise could give us more margins but, DhobiLite as a company believes in keeping our charges fair and that's why laundry services are charged on Kg. basis.
How many cloths makes a kg?
Answer: Although number of clothes in a Kg may vary depending upon the weight of the cloth but, usually if we are talking of daily wear cloths (excluding Jeans) generally 3-4 Gents cloths / 5-6 ladies cloths make a Kg.
What is drycleaning?
Answer: Dry-cleaning is a "wet" process wherein we use detergents as well. The only difference is that instead of water hydro-carbons are used (generally called as petrol wash).
Why do you take UG on pc basis?
Answer: DhobiLite offers a plethora of services for laundry and all these services have different rates. As most of our customers avail our Premium laundry services they naturally want the same level of quality in their undergarments as well. However, undergarments are taken as wash only and are not ironed, therefore to remove any confusion as to what service is required for undergarments we take undergarments on piece basis.
How do you take care of Hygiene while processing cloths?
Answer: We are very sensitive towards hygiene, all cloths are treated with an antiseptic to make sure that cloths are disinfected.
What is the minimum order size?
Answer: Minimum order size is the minimum value of the order in Rupees which is required by us. The value depends upon the location and is subject to change without any prior notice. To keep communication, clear we send a system generated SMS to the user upon successful placing of order so that there is no confusion later. We also know that you may want to try our services first before trusting us with your valuable cloths therefore, *first order has lesser minimum order size*.
What is wallet and what is its validity?
Answer: DhobiLite wallet is basically a Pre-Paid plan which enables our customers to avail our services at discounted rates. Our plans are custom tailored and a user can choose from a set of plans a plan which is best suited to his/her needs. For e.g. if a user uses our dry-cleaning services too often then he/she can choose a plan which offers maximum discounts on Dry-cleaning. The best feature of our wallet plans is that they DO NOT have ANY EXPIRY DATE.
How do you calculate curtain rates?
Answer: We charge curtains on per panel basis. 1 panel is 3 ft in width and maximum of 10ft in length.
Are there any Free of Cost services which I get with my order?
Answer: Of course, we are committed towards providing the highest quality of service to our customers and in order to ensure that we provide a free Antiseptic, Emulsifier, Neutraliser and Softener treatment for all your cloths so you can be rest assured that your valuable cloths are in safe hands.
How are Undergarments billed?
Answer: UG?s are billed on piece basis.
I think if I give UG in Kg basis, it will be more economical for me.
Answer: Close to 8-9 undergarments (vest / underwear) makes a Kg. So if wash only charges are 65/Kg than clearly per pc charge for an undergarment would be 7+.
What is Convenience Charge?
Answer: Convenience charge is a small percentage of amount we charge on every payment done using ?Online Payment? methods.
How can I avoid paying Convenience charge?
Answer: You can avoid paying this charge if you use our ?Wallet Plans?. Our wallet plans offer exiting discounts on Laundry and they have ?No Expiry Date?. So buy wallet plans and get rid of Convenience charge and hassle of finding change amount while paying for our services.
Do you give discount in shoe drycleaning?
Answer: No, a general feedback from our customer is that the dry-cleaning cost of shoes is very high, and to keep the costs low we have kept margins low on Shoe Dry-cleaning therefore there are no discounts on Shoe Dry-cleaning.
If I refer somebody will I get a discount?
Answer: We shall be thankful to you if you refer us to any of your friends/family and as a token of appreciation from our side we will give you and your referral a discount coupon which you can use when you avail our services. However, please note that the coupon is valid only after the person you referred uses our service.
What if any of my cloth gets damaged / lost in the process?
Answer: Well!!! this generally does not happen, but to give confidence to our customers we assure them that in case of any such incident, we will reimburse up to a maximum of 5 times the processing cost of the garment to the customer only in DhobiLite wallet.