Process followed in DhobiLite

Laundry & Dry Cleaning process followed in DhobiLite:

Receiving Pick-up Request

We receive a request for Laundry & Drycleaning via App, Website or Call Center.

Runner Picks-up Laundry

At the customers requested time a Runner reaches the customer doorstep for pickup.

Issuing eChallan

While doing Pickup runner segregates cloths depending upon the service required (Dry cleaning, Premium Laundry, Laundry etc). The runner then counts the cloths and enters all the details in the Runner app. Once the details are entered an eChallan is generated and the customer gets an acknowledgment via SMS about the pickup of cloths.

Invoice Generation

At the DhobiLite processing center on the basis of the cloth details entered by the runner an invoice is generated and customer again get SMS/Email with detailed charges depending on the service requested by the customer.

Tagging and Scanning of Clothes

Once the clothes are received at the processing center the clothes are Tagged and scanned for any existing defects. In case of any defect, the customer is notified via SMS about the problem in the garment.

Segregation of Clothes

Garments are ready for processing but before washing/ dry cleaning the clothes, all the clothes are segregated depending on their color, fabric etc.

Stain Removal Treatment

Garments which having stubborn stains undergo pre-wash treatment before further processing.

Dry-Cleaning Garments

The garments are then dry cleaned (using solvent) or washed (using water) with soaps or detergents.

Tumble Drying

After cleaning garments are then transferred to Extractors or Tumblers for drying.

Inspection of Garments

Garments are inspected again for any stains which may have missed during washing/ dry-cleaning phase, any such garments undergo “Spotting”.

Ironing of Garments

Garments are the ironed using Industrial grade iron while delicate garments are hand pressed.

Packing of Garments

Cloths are then packed after a quality check and the customer is sent a notification via SMS informing of order ready for Delivery.

Customer Chooses Delivery Slot

The customer can choose a particular Slot for Delivery via App or by requesting the same using Call center.

Delivery of Garments

At the requested time runner delivers the cloths at the customers doorstep.